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What Sucks About Calling a Company These Days

 

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Everything in life is speeding up, while the whole phone call experience is slowing down to a crawl, with customer service representatives (CSR's) that get worse by the day. What really pisses you off about calling up a company?
Created On:Mar 20 2004 15:34 EST
List Volume:7,043 hits 178 votes
Voting Limit:5 times in a 24 Hour period
List Owner:level66
Category:Society
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RatingVoteList ItemScoreYearlyLast Vote
More InfoVotesMonthlyListed
1.  Indian CSRs who are badly trained, don't understand what you say...37  1Jul 2 2008 13:27
- use phoney Americanized names, feign courtesy and keep you on hold forever!37  -Nov 26 2005  8:21
2.  ''press 1 for English'' - why should I have to? what country is this anyway?28  2Jul 2 2008 13:27
28  -Mar 20 2004 15:38
3.  All of the above (or below).18  5Nov 14 2008 17:55
We don't manufacture anything in this country, anymore, and customer service is a joke!18  -Mar 20 2004 17:53
4.  try to press ''0'' to get directly to a human being, doesn't work9  3Jan 9 2008 14:33
9  -Mar 20 2004 15:39
5.  call centers in Third World; Dell Has them in India and Philippines; shameful6  -Jul 5 2006  2:34
8  -Mar 20 2004 15:44
6.  talk to some CSR, can tell by their voice they don't give a shit5  1Jan 18 2008 18:02
5  -Mar 20 2004 15:42
7.  Earthlink moving to India + The Philippines4  -Sep 26 2004 17:08
STOP USING earthlink USE U.S.A. COMPANIES4  -Apr 11 2004 22:21
8.  having to endure portions of menus in Spanish; why?4  -Sep 22 2005 17:59
4  -Mar 20 2004 15:57
9.  menu that allows only a few choices, no ''0'', and none of them even close4  1Jan 18 2008 18:02
4  -Mar 20 2004 15:43
10.  endless frigging telephone tag4  -Sep 22 2005 17:58
4  -Mar 20 2004 15:41
11.  ''I'm either on the phone or away from my desk'' - universal these days4  -Oct 27 2004 16:41
4  -Mar 20 2004 15:37
12.  Fake sincerity.3  -Dec 2 2004 22:39
3  -Dec 2 2004 22:39
13.  ''we are experiencing heavy call volumes'' =we won't hire enough CSR's for deman3  1Jan 18 2008 18:02
3  -Mar 20 2004 15:59
14.  options pick up real fast for ''sales'', real slow for ''cust. service''3  -Oct 27 2004 16:41
3  -Mar 20 2004 15:52
15.  music interrupted every 5 sec. by one or more messages, over and over again3  1Jan 18 2008 18:02
3  -Mar 20 2004 15:50
16.  some CSR trying to convince you of something you know is false or wrong3  -Jan 8 2005  8:31
3  -Mar 20 2004 15:46
17.  a toll call, put on hold, hear that ''click-click'', disconnected! start over3  -Oct 27 2004 16:41
3  -Mar 20 2004 15:40
18.  automatic ''Is there anything else I can help you with?'' from CSR at end of cal2  -Jan 8 2005  8:30
after they didn't help me at all with the problem I called about in the first place2  -Dec 3 2004 16:08
19.  CSR's with such a thick foreign accent you can't understand them; do they, you?2  -Oct 17 2004  9:44
2  -Mar 20 2004 16:04
20.  for once, decent music to listen to,but interrupted every 2 secs. by message(s)2  -Oct 17 2004  9:44
2  -Mar 20 2004 16:02
21.  wait times on hold in double digits (my worst case: Toyota, 36 mins.)2  -Oct 30 2004 10:58
2  -Mar 20 2004 15:58
22.  going thru the whole damn menu, choose,THEN a message that the office is closed2  -Sep 24 2004  8:50
2  -Mar 20 2004 15:56
23.  1 for new orders, 2 for existing, 3 to cancel - are CSR's that specialized?2  -Oct 30 2004 10:58
2  -Mar 20 2004 15:56
24.  ...''or press 9 for more options'', an endless array of choices2  -Oct 30 2004 10:58
2  -Mar 20 2004 15:54
25.  terrible music to have to listen to on hold2  -Jan 24 2005 13:03
2  -Mar 20 2004 15:50
26.  ''your call will be answered in the order received'' -precious little consolatio2  -Sep 28 2004 19:46
2  -Mar 20 2004 15:49
27.  menus that don't let you go back, or are supposed to, but won't2  -Jan 8 2005  8:30
2  -Mar 20 2004 15:48
28.  call centers that can't answer the simplest question without name, acct. #,etc.2  -Dec 3 2004 16:09
2  -Mar 20 2004 15:48
29.  stupid CSR's, poorly trained and motivated, lacking any knowledge (e.g. Sears)2  -Sep 28 2004 19:46
2  -Mar 20 2004 15:45
30.  ''please leave a message, and I'll get back to you as soon as possible'' - right2  -Sep 24 2004  8:50
2  -Mar 20 2004 15:36
31.  ''for quality purposes, this called may be monitored'' - have the monitor answer1  -Dec 3 2004 16:09
1  -Mar 20 2004 16:01
32.  ''your call will be answered in approximately.....17 minutes''-little consolatio1  -Sep 28 2004 19:46
3  -Mar 20 2004 16:00
33.  ''press 1 for sales''....eventually ''9 to speak to an operator''1  -Sep 29 2004  9:30
1  -Mar 20 2004 15:53
34.  I think they put you on hold just to force you to hear their sales pitches, etc1  -Sep 26 2004 17:08
1  -Mar 20 2004 15:51
35.  people who do not return an important phone call when it's their responsibility1  -Oct 17 2004  9:44
1  -Mar 20 2004 15:46
36.  a toll call, idiot gives you the wrong extension, no way back; start over1  -Sep 26 2004 17:08
1  -Mar 20 2004 15:41
37.  ''please listen carefully; our options have changed'' - after you've learned the1  -Apr 17 2004 17:21
1  -Mar 20 2004 15:38
38.  hours of customer service given in message, but not what time zone 0  --
0  -Mar 20 2004 15:47
 

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